Cancellation & Return Policy
What is the 30 Day Replacement Guarantee? How do I get a defective item replaced? What if the product does not fit me?
Products sold at Swanvi.com are covered under our 30 Day Replacement Guarantee. Inform us of problems, fitting issues, damages or defects within 30 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at email@example.com or call us on 09836505551, within 30 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.
The following products shall not be eligible for return or replacement under this 30 Day Replacement Guarantee:
- Any product that exhibits physical damage to the box or to the product
- Any product that has been washed
- Any product not in its original condition
- Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
- Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
How do I cancel an order on Swanvi.com?
Cancellation before product has shipped:
- If you cancel your order before your product has been delivered, we will refund the entire amount.
- Cancellation after product has shipped:
- If your product has been delivered but has not yet been delivered, contact Customer Service and inform them.
- If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 30 Day Replacement Guarantee for further details.
How do I return a purchased item? What is the procedure to return a product to Swanvi?
In order to initiate a return, please call our customer service at 09836505551 or email us at firstname.lastname@example.org .Our customer service representative will help you with the process.
- Complete the delivery return form that comes with your order.
- Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.
- Please send the return shipment back to our Warehouse at the address below.
Swanvi E-Commerce Private Limited
Module No: 636 5th floor
SDF Building Sec: 5,
Kolkata-700091, West Bengal.
In case of product being damaged in-transit, please contact our customer service at 9836505551, before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. For damaged product returns, you will be reimbursed up to Rs. 50 towards your shipping costs, only if you include the courier receipt along with the return shipment. This is subject to your returns being inspected by the Quality Check team upon receiving the product.
How will I be refunded for the return?
Our QC team will inspect the return delivery upon receiving it at the Warehouse. Upon successful return, you will be refunded the amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the amount will be credited back to your account. Or else, the refunded amount will be credited back to your swanvi account in form of a Gift Voucher or a cheque of equivalent amount will be sent to you upon request.
What is 5-7 days Free Delivery? Are all orders delivered at zero shipping costs?
Please click here to view our Shipping Policy.