FAQ's

New Users

Q1) Do I need an account to make a purchase on the site?

It is not required but recommended for certain benefits such as –

  • You can make a purchase by only providing your email ID avoiding paperwork
  • You can track the delivery status of your order
  • You can have an account of past orders
  • You can subscribe to our weekly newsletter to receive notifications on Swanvi's latest products.
  • You will get Rs. 200 as reward points as soon you register, which you can use for your next purchase* (T&C Apply)

Q2) I forgot my login password. What do I do?

Please go to the login page and click on Forgot password. You will receive an email on your registered email ID that will guide you and help create a new password.

Q3) How can I register myself at our websites?

You need to click on the link “Sign up & get points of Rs. 200” available on the upper right corner of every page and follow the tutorial.

Q4) How can I subscribe to or unsubscribe to the Alerts?

Subscribe: To start receiving alerts, you need to sign up with your email ID and password.

Unsubscribe: Just click on the “Unsubscribe” button at the bottom of each marketing email.

Placing an order

Q1) How do I place an order at our websites?

As you surf, you can keep adding items in your shopping cart by clicking on “Buy Now” and then, log in, enter your shipping address and make the payment. You can also ring us on our 24x7 call centre number (0)9836505551 to speak to our customer service agents. You can also email us at info@swanvi.com our websites and we assist you with the order.

Tracking an Order

Q1) How can I track the status of my order?

We have a “check your order status” icon on the home page. Enter your order number and your email ID to track it.
Please note: Once your order is shipped, it takes 24 hours for the tracking number to get activated.

Q2) Where do I find my order number?

The order number is sent to you on your registered email ID and phone number once it is successfully placed. Alternatively, you can also find the same under Order History in My Account section.

MY Account

Q1) What is My Account?

My Account is your one stop for all the information related to your past, current and future purchases on our websites. It holds information like order history, order status and shipping addresses.

Q2) What is a shopping cart?

You enter a shop, pick items, drop them in your shopping cart and proceed to the billing section to make the payment. It is a virtual shopping cart holding all items you wish to purchase. You always have an option to review and delete items.

Q3) Can I add items in the shopping cart and buy them at a later date?

We offer all our products at a competitive price, we highly recommend that if you like a product, buy it immediately. Holding it for a later date is not possible.

Q4) How safe is it to transact through credit/debit card or internet banking at our websites?

The website offers highest standards of security currently available on the internet to ensure that the shopping experience is private, safe and secure. You need not worry about your card/banking information because your bank will authorise the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue an authorization number and the electronic receipt would be generated.

Q5) What are the payment options available on our websites?

Our websites offers multiple modes of payment.

  • Debit card – Visa/MasterCard/Maestro
  • Credit Card – Visa/MasterCard and also American Express
  • Internet Banking
  • Cash on Delivery (CoD)*
  • Cheque/DD
  • Cash Card

Please enter your pin code to check the CoD service at location

Q 6) Which debit cards are supported on our websites?

It supports Maestro, MasterCard and Visa cards.

Q 7) Which banks are supported under internet banking option?

Following banks are supported under internet banking:

  • AXIS Bank
  • Bank of Bahrain & Kuwait
  • Bank of Baroda Corporate Accounts
  • Bank of Baroda Retail Accounts
  • Bank of India
  • Bank of Maharashtra
  • Bank of Rajasthan
  • Citibank Bank Account Online
  • City Union Bank
  • Corporation Bank
  • Deutsche Bank
  • Federal Bank
  • HDFC Bank
  • ICICI Bank
  • IDBI Bank
  • IndusInd Bank
  • ING Vysya Bank
  • Jammu & Kashmir Bank
  • Karnataka Bank
  • Karur Vysya Bank
  • Kotak Mahindra Bank
  • Lakshmi Vilas Bank NetBanking
  • Oriental Bank of Commerce
  • Punjab National Bank Corporate Accounts
  • Punjab National Bank Retail Accounts
  • Royal Bank of Scotland N.V.
  • South Indian Bank
  • State Bank of India
  • State Bank of Travancore
  • Syndicate Bank
  • Union Bank of India
  • Vijaya Bank
  • YES Bank

Q8) What is Cash on Delivery?

Cash on Delivery is an option to pay for your purchase in cash at the time of delivery.

Q 9) How do I pay via cheque/DD/bank deposit?

You may send us a cheque on the below address and once it clears, your order will be placed and dispatched.

Send Check to:
Deposit it in any ICICI/HDFC bank across INDIA
Account Name : Swanvi E-Commerce Pvt. Ltd.

1. ICICI Bank (A/C No. 0283038304484)

Salt Lake,
RTGS/NEFT/IFSC Code: "to be provided"

Q 10) I made a purchase on our websites, how do I know if the order was placed successfully or not?

Once a successful purchase is made, we send you confirmation order details via email and SMS on your registered email ids and mobile number respectively. If you are registered with Do Not Disturb registry (DND), you may not receive the SMS; in that case you may call/email/chat with us to know the exact status.

Q1) What is the estimated delivery time?

Our average delivery time is 3-4 days. We deliver all our products within 7-10 business days. *
*Jewelry we may take longer than the standard time.

Q2)Does our websites deliver outside India?

Yes. We ship all over the world.

*Shipping charges apply for orders outside India.
* There may be restrictions on certain products to be sold outside India. Please check before placing the order.

Q3) Is it possible to request for a change of delivery address at any point of time after the order has been placed?

If the product has not being shipped out, we will be able to change the address; however, if the product has been shipped out changing the address is not guaranteed, but contact our customer service team to see the possibility of redirecting the package.

Q4) I had placed an order two days ago. Now, I have to leave on an urgent trip. Can you please hold the delivery until I get back?

Absolutely. Please call our customer care team, which is open 24 hours on all days of the week. If the consignment has already been shipped then we may not be able to hold the delivery.

Others

Q1) I have some suggestions with regards to your service. Where should I post it?

We welcome all suggestions and actively work on the feasible ones to serve you better. If you have some, please send them to us at info@swanvi.com

Q2) How do I reach your customer support?

You may call us at (0)9836505551
Email us at: info@swanvi.com
You may also chose to chat with us
Our dedicated customer team is available 24/7 for your help!

Q 3) I stay near your office. Can I visit your office to buy what I want?

You are more than welcome to visit us for a tour. But we will not be able to deliver products right away. Instead, you can buy the products on our websites. We promise to deliver them to you as soon as possible.

Q4) Can I have my product gift wrapped?

We would love to gift wrap the order for you. Please chose the “Gift Wrap” Option while placing the order, else contact our customer service team for assistance.

Q5) How can I redeem my reward points?

You may redeem the reward points every time you make a purchase. You may redeem a maximum of 10% of the total cart value as you reward points.

Store Credit

Q1) What are store credits?

A) Store credit (points) are given to a customer in lieu of a refund. They can be used to settle payable amount against future purchases. Each point is equivalent to 1 rupee. You may use it as a replacement for cash.

Q2) I received a discount coupon with my last purchase, can I combine it with a store credit purchase?

A) Please feel free to use a discount coupon or your reward points with your store credit purchase.

Q3) Can I transfer the store credit from my account to my friend/family?

A) As per the policy, the store credits are non-transferrable.

Q4) What’s the validity of my store credits?

A) All store credit points are valid for six months